1. Agreement to Terms
By engaging SpiderByte Media ("we," "us," or "our") for any service — including website design, branding, SEO, copywriting, or ongoing maintenance — you ("Client") agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with our services.
2. Services
SpiderByte Media provides website design and development, brand identity, Google Business Profile management, SEO optimization, copywriting, and monthly maintenance/care plan services for small businesses. The specific scope of work for each project will be outlined in a separate project agreement or proposal sent to the Client prior to commencement.
3. Payment Terms
One-time project fees require a non-refundable 50% deposit before any work begins. This deposit reserves your place in our schedule and covers initial planning, setup, and design work. The remaining 50% balance is due upon project completion and must be paid in full prior to final file delivery, site launch, or transfer of any deliverables.
Monthly retainer plans (including the Care Plan) are billed in advance on the 1st of each month. Your first month is billed at the time the plan begins. All invoices are due within 7 days of the invoice date. Payments not received within this window may result in late fees and the suspension or pausing of services, including hosting and maintenance, until the account is brought current. Repeated or prolonged non-payment (30 days or more past due) may result in termination of services and, where applicable, the website being taken offline.
We accept payment via bank transfer, credit/debit card, and major digital payment platforms. The Client is responsible for any transaction or processing fees where applicable. All prices are quoted in U.S. dollars.
4. Revisions & Approvals
Each package includes a defined number of revision rounds as specified in your project proposal — 1 round for Template Web, 2 rounds for Starter, and 3 for Growth. A "revision round" is a single consolidated set of feedback from the Client, addressed together as one batch of changes.
Additional revision rounds beyond what is included are billed at a flat rate of $75 per round, invoiced and payable before work on that round begins. A revision round covers reasonable refinements to the agreed design — adjustments to copy, colors, spacing, imagery, and similar layout tweaks. New pages, added functionality, structural redesigns, or significant changes in creative direction are considered scope changes, fall outside the included rounds, and will be quoted separately before any work proceeds.
The Client agrees to provide consolidated, written feedback for each round rather than piecemeal requests. Delays in providing feedback may affect agreed delivery timelines. Final written approval by the Client — or use/launch of the delivered work — constitutes acceptance of the completed project, and any further changes are treated as new billable work.
5. Edits, Revisions & Scope of Work
To keep expectations clear, we define three categories of work. The simple rule: changing something that already exists is a revision or an edit; adding something new or rebuilding is separate billable work.
Revisions (during a project build). A revision is a round of changes made while a project is in progress, before final approval, to refine the work toward the agreed design. Each package includes a set number of revision rounds (1 for Template Web, 2 for Starter, 3 for Growth); additional rounds are billed at $75 each. Revisions cover: adjusting colors, fonts, spacing, or the layout of an existing design; rewording or tweaking copy already on a page; swapping or repositioning images; and resizing or restyling existing elements.
Edits (included with an active Care Plan). An edit is a small change to an already-live website after the project has launched — ongoing upkeep, not design work. The Care Plan includes up to two (2) small edit requests per month, totaling approximately thirty (30) minutes of work; unused edits do not roll over to the following month. Edits cover: updating business hours, address, or phone number; swapping one photo for another; changing a price or menu item; updating text on an existing page; posting a seasonal notice or temporary banner; and fixing typos. Edit requests beyond the monthly allowance, or that exceed the time included, may be billed at our standard rate or carried into the following month at our discretion.
New work & scope changes (billed separately). Anything that grows, adds to, or rebuilds the site — rather than changing what already exists — falls outside both revisions and Care Plan edits and is quoted as separate project work, regardless of whether the Client is on a Care Plan. This includes, without limitation: adding new pages or sections; adding new functionality (such as booking systems, online stores, payment integrations, galleries, or new forms); redesigns or significant layout overhauls; brand or logo work; writing substantial new copy from scratch; SEO campaigns, blog posts, or social media management; and migrating the site to another provider. We will always quote and obtain approval for such work before beginning.
6. Intellectual Property
Upon receipt of full payment, the Client receives full ownership of all final deliverables, including website files, logos, and written content created specifically for their project. SpiderByte Media retains the right to display completed work in our portfolio unless the Client requests otherwise in writing. Third-party assets (stock photos, fonts, plugins) are licensed separately and remain subject to their respective license agreements.
7. Client Responsibilities
The Client agrees to provide all necessary content — including text, images, logos, and business information — in a timely manner and in usable formats. SpiderByte Media is not responsible for delays in delivery caused by late, incomplete, or missing Client content. The Client warrants that all content they provide is accurate and does not infringe upon the copyright, trademark, or other rights of any third party, and the Client agrees to indemnify SpiderByte Media against any claims arising from content they supply.
If a project stalls due to a lack of Client response or content for a period of sixty (60) days or more, SpiderByte Media may consider the project abandoned. In such cases, any payments made (including the deposit) are non-refundable, and resuming the project may require a new agreement and a reactivation fee.
8. Cancellations & Refunds
A project may be cancelled by the Client at any time by providing written notice (email to hello@spiderbytemedia.com is sufficient). Because we begin reserving time and performing work immediately after a deposit is received, our refund policy is structured as follows:
Cancellation within 7 days of paying the deposit: If the Client cancels within seven (7) calendar days of paying the initial deposit, the Client is entitled to a refund of 50% of the deposit paid. The remaining 50% is retained to cover scheduling, onboarding, and any initial work already performed. This partial refund applies only if no completed deliverables have been provided and accepted within that period.
Cancellation after 7 days: If the Client cancels more than seven (7) calendar days after paying the deposit, the deposit is non-refundable and no refund will be issued. In addition, if the value of work performed up to the cancellation date exceeds the deposit amount, the Client may be invoiced for the additional work completed prior to cancellation, calculated based on the deliverables produced and time spent. Any such invoice is due within 7 days.
Upon cancellation, SpiderByte Media will provide the Client with any deliverables that have been fully paid for. Work that has not been paid for in full remains the property of SpiderByte Media until payment is received.
Monthly retainer plans: The Care Plan and any other recurring plans may be cancelled at any time with thirty (30) days' written notice. Service continues through the end of the current paid billing period, after which billing stops. No partial-month or prorated refunds are issued for retainer cancellations. Upon cancellation of a hosting-inclusive plan, the Client is responsible for arranging alternative hosting; SpiderByte Media will reasonably assist in transferring website files but is not obligated to continue hosting beyond the paid period.
9. Limitation of Liability
SpiderByte Media provides its services on a "best efforts" basis and is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or any website we produce, including but not limited to lost profits, lost data, or business interruption. Our total cumulative liability for any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
We do not guarantee specific business results, search engine rankings, traffic levels, or revenue outcomes. SEO and Google Business work improves visibility but cannot guarantee placement, as search engines control their own ranking algorithms.
10. Third-Party Services & Hosting
Websites and services may rely on third-party platforms, tools, plugins, hosting providers, domain registrars, and software. These third parties operate under their own terms and pricing, which the Client is responsible for reviewing and, where applicable, paying for directly. SpiderByte Media is not responsible for outages, price changes, data loss, or discontinuation of any third-party service outside our control. Where we manage hosting or services on the Client's behalf as part of a plan, those services are maintained only for the duration of the active, paid plan.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict-of-law principles. Any disputes shall first be addressed through good-faith negotiation between the parties before either party pursues mediation or formal legal action.
12. Changes to Terms
SpiderByte Media reserves the right to update or modify these Terms at any time. Clients will be notified of material changes via email or through a notice on our website. Continued use of our services after such notification constitutes acceptance of the updated Terms. The version in effect at the time your project or plan begins governs that engagement unless otherwise agreed in writing.